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Connectivity Terms Glossary

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Request:
  • Technical terms glossary regarding connected appliances
Applies to:
  • appliances with Connectivity feature
Resolution:

1. General Terms

Term

Definition

Indoor Connectivity

Both the mobile device used by the consumer, and the connected appliance, belong to the same WiFi network.

Outdoor Connectivity

The mobile device used by the consumer, does not belong to the same WiFi network to which the appliance is connected. The user may be connected to a 3G/4G data network, or to another WiFi network (e.g. office).

Remote Monitoring

The capability for consumers to remotely check at any moment the current status of their appliances (status, programs, cycle phase, active options, notifications, alarms).

Remote Control

The capability for consumers to remotely program their appliances, sending them commands (start, stop, pause, set or change programs, set or change options).

Remote Mode

Not all connected appliances can be operated remotely at any moment. For some of them, safety regulations require an explicit action from users to enable the remote operations (e.g. press a button on the control panel or lock the door). In this case we say that users have to enable the Remote Mode first, and then they can interact with their products through a mobile device.

Push Notifications

Notifications originated by a connected appliance (e.g. alarms), that appear on the mobile device of the consumer even when our Apps are not active.

In-App Notifications

Notifications originated by a connected appliance (e.g. alarms), that are visible to the user only within our Apps. If the App is not active, the notification may be lost and never seen by the user.

2.  Connected Serviceability Terms

Term

Definition

Remote Diagnostics

The possibility for the Electrolux Service to remotely execute diagnostics on the appliances on the field (e.g. inspection of error codes, analysis of software versions, execution of troubleshooting procedures), without visiting the consumer.

Remote Service

The possibility for the Electrolux Service to remotely repair appliances on the field without visiting consumers. This mainly relates to software issues, which can be fixed by reprogramming the electronic boards, restoring the appliance factory configuration, executing other types of reset operations.

Over The Air software upgrades (OTA)

The capability to deliver software upgrades to the appliances on the field, without visiting the consumer. OTA is relevant for both bug fixing the software, and for adding new functionality to the appliance.

Preventive Maintenance

The normal set of operations performed by the consumer, to prolong the life and efficiency of an appliance (e.g. filter cleaning / regeneration / substitution, descaling, execution of a maintenance cycle, etc)

Predictive Maintenance

The possibility for Electrolux to predict a breakdown of an appliance, or some of its components, before it actually happens. This allows Electrolux to proactively engage with the consumer, minimising the disruption of the product functionality.

3.  Data Terms

Term

Definition

Telemetry Data Collection

Regular collection of Data from the connected appliances on the field, into an Electrolux system, where it can be stored for a certain period of time for analytics purposes (e.g. troubleshooting, feedback to R&D and Design).

Big Data collection

The merging of the Telemetry Data we get from our connected appliances, with all other information we have on our consumers from our CRM (Social Media, Web Shop, Contact Center, Field Operations, etc).

Big Data Analytics

Analysis of the collected Big Data through modern algorithms (Artificial Intelligence, predictive algorithms, machine learning algorithms), can give us a much deeper understanding of our consumers, in order to allow us develop new Business Models and create new revenue streams.

 4. Detergent auto-dosing and replenishment Terms

Term

Definition

Auto Dosing

Product terminology that indicates the injection of the correct amount of detergent for the washing cycle that has to be executed

Direct Replenishment

Service terminology indicating a subscription to a supplier, who will deliver to the consumer’s house a requested amount and type of detergent, as a consequence of an order

Auto Replenishment

Service terminology indicating a subscription to a supplier, who will deliver to the consumer’s house a requested amount and type of detergent, as a consequence of an order placed by connected appliance that has auto-dosing

Bulk Auto Replenishment

Same as Auto Replenishment, but instead of placing an automatic order each time the appliance runs out of detergent, the order is placed more rarely, considering the stock a consumer may already have at home from the previous order

 

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